Return & Exchange Policy

We want you to love every purchase — here’s how we make it right

Eligible Items for Return

• Items must be unused, unwashed, and in original condition
• All original tags and packaging must be intact
• Proof of purchase (order number) is required
• Items must not be from the Final Sale or Offer Zone categories

Non-Returnable Items

• Items marked as “Final Sale” or “Non-Returnable”
• Items that have been worn, washed, altered, or damaged by the customer
• Free gifts or promotional items
• Customised or stitched-to-order items

How to Return or Exchange

• Contact us within 7 days of receiving your order via WhatsApp or email
• Send a clear photo of the item and mention your order number
• We will confirm eligibility and provide return instructions
• Pack the item securely and send it to our address
• Refund or exchange is processed within 3–5 business days of receiving the item

Refund Methods

Damaged or Wrong Item?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with a photo. We will arrange a replacement or full refund at no cost to you.