Frequently Asked Questions

Everything you need to know before you shop

Ordering & Payment

How do I place an order?

Browse our shop, select your size and quantity, and click “Add to Cart”. Proceed to checkout, fill in your delivery details, choose your payment method, and confirm your order.

What payment methods do you accept?

• bKash — Send to merchant number 01700 80000
• Nagad — Send to 01700 80000
• Rocket — Send to 01700 80000
• Cash on Delivery (COD) — Pay when you receive your parcel

Can I modify or cancel my order?

Orders can be modified or cancelled within 2 hours of placing them. After that, the order is processed for dispatch. Contact us immediately via WhatsApp at +880 1700 80000.

Shipping & Delivery

How long does delivery take?

Do you deliver all over Bangladesh?

Yes! We deliver to all 64 districts of Bangladesh through our trusted courier partners.

Can I track my order?

Yes. Once your order is dispatched, we will send a tracking link or parcel number via SMS or WhatsApp.

Products & Sizing

How do I find my size?

We use Bangladeshi/Aarong-style numeric sizing (34, 36, 38, 40, 42, 44 — based on body chest measurement in inches). See our Size Guide on each product page for detailed measurements.

Are the colours accurate?

We photograph all products in natural light to ensure accuracy. Slight variations may occur due to monitor settings.

What is the difference between Stitched and Unstitched?

• Stitched: Ready to wear — tailored to your selected size
• Unstitched: Fabric set — you can have it custom-tailored to your exact measurements

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery for unused, unwashed items with original tags. See our full Return & Exchange Policy.

I received a wrong/damaged item. What do I do?

Contact us within 48 hours with a photo of the item and your order number. We will arrange a replacement or full refund at no extra cost.